Shipping/Returns

Delivery Times

Melbourne 1-2 days

Sydney 2-3 days

Brisbane 3-4 days

Perth 3-4 days

Hobart 4-5 days                                                                                                          

Darwin 4-5 days

  • For non metro areas add an extra 1 day for near country and 2 days for far country.
  • Same day dispatch if the order is placed before 1:00 p.m., Adelaide time. 

All Orders                                                                                                                          

All delivery times are estimates. In most cases, delivery is within the specified time. However, in rare cases, delivery may take longer due to unforeseen and uncontrollable circumstances. Expedited and regular mail do not have guaranteed delivery times.

Claims
In very rare cases, if your order is not delivered within the above mentioned period, claims can be made 4 weeks after the shipping date through the local postal company. Once the claim is approved, a second shipment or store credit will be issued. There will be no extra shipping cost for the second shipment.

Return Policy

Prioricosmetics.com.au will happily accept a return for any product provided it has not been opened, any seals are still in place and there has been no sign of damage.

You must send an email to Prioricosmetics.com.au within 5 days of receiving the product if you wish to return it. The product itself must be returned within 12 days of you receiving it.Please ship damaged product back by Regular Mail. Return packages shipped by FedEx, UPS and other couriers are automatically rejected and will not be received by us. Also the shipping fee of your package will be deducted from your refund

Prioricosmetics.com.au is not able to process a refund or exchange for any items which have been used or opened. 

No refund is available for any shipping cost paid when you placed your order. There will be no reimbursement for any shipping cost incurred in returning the goods.